Private Policy
1. We respect your privacy
The Digestion Co. respects your right to privacy and is committed to safeguarding the privacy of our clients, customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
2. Collection of personal information
The Digestion Co. will receive and store personal information you enter onto our website, enter into Halaxy when booking an appointment or provide directly to us during your consultation. We may also receive personal information in other forms or from third parties, in which case we will protect it as set out in this Privacy Policy.
When booking an appointment via Halaxy or through the website, we collect the following information:
Name
Gender
Date of birth
Contact information (including email, phone number, address)
Medical history
Credit card details to secure your booking
When engaging in a consultation with our dietitian, whether via Telehealth or face-to-face, we will also be collecting personal information about your diet, health and lifestyle choices. This enables us to conduct an in-depth nutrition assessment and provide appropriate education and advice that is individualised and tailored to you. We may also collect any other information you provide while interacting with us, whether it by via appointment, phone, email, social media, our website or other means.
3. Use of your personal information
We collect and require your personal information to understand your health status, needs and nutrition goals. This helps us to provide you with an optimal service. We require your personal information for administrative business purposes, including but not limited to:
Internal record keeping, documentation and auditing purposes
Information to improve our product and service
Send reminder, educational or promotional emails that are relevant to you
With your permission, your personal information may be used to correspond with other health professionals involved in your care, including doctors, specialists, psychologists or other health professionals. This assists in ensuring a holistic team approach to your healthcare and may be necessary to keep other health care professionals updated with your progress or health status.
We may disclose your personal information to any of our employees, insurers, professional advisers or suppliers as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when required for the best practice of our service.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
4. Security of personal information
Your personal information is stored in a manner that protects it from misuse and loss and from unauthorised access, modification or disclosure. Suitable physical, electronic and managerial procedures have been put in place to ensure this security.
Where your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. However, most personal information is or will be stored in our client files for a minimum of 7 years.
5. Access to your personal information
You may access the personal information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). This may be to update or correct the information. If you wish to do this, please contact us at directly.
We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.
You may request to decline correspondence with anyone in your healthcare team, such as a doctor or allied health professional, at anytime. However, please note that as health professionals we have a duty of care to report any life threatening risks to your doctor, regardless of your consent.
6. Changes to our Privacy Policy
Please be aware that we may change or update this Privacy Policy in future. It is currently effective from 1st April 2023.
If you have any questions about our Privacy Policy, please contact us directly at hello@thedigestionco.com.au